🎥
Live Video KYC
HD encrypted video sessions between diaspora customers and verified home-country bank agents. Face match runs in real-time using Amazon Rekognition — results in under 3 seconds.
Amazon RekognitionChime SDKWebRTC
🪪
Document Verification
OCR extraction from National ID, Passport, and Maisha Card via Amazon Textract. Cross-checked against IPRS national register and LexisNexis. Holographic overlay detection for Maisha Card.
Amazon TextractIPRS APILexisNexis
📅
Agent Scheduling
Customers book a specific agent or join next-available queue. Full calendar view for agents. ICS calendar invites, SMS reminders at T-30 and T-5 with encrypted join link via Amazon SNS.
Amazon SESAmazon SNSICS Invites
🔐
Session Recording
Every video session encrypted with AES-256 and stored in Amazon S3 with a tamper-proof audit trail. Compliant with CBK, Bank of Tanzania, and Bank of Botswana 5-year retention requirements.
Amazon S3AES-256Audit Trail
🌍
Multi-Bank Architecture
Single platform designed for multi-bank tenant isolation. Each bank gets white-labelled branding, dedicated agent pools, and separate compliance records. Zero cross-contamination.
Multi-tenantWhite-labelTenant isolation
🤖
AI SmartClaim
Post-session AI extraction of account opening data, KYC fields, loan application details, and claims — auto-populated into your core banking system via webhooks. Powered by Amazon Bedrock.
Amazon BedrockWebhooksCore banking
👨💼
Agent Dashboard
Full week-view calendar, session queue, real-time KYC verification status, document review tools, and performance analytics. One workspace for every agent task.
Calendar viewKYC reviewAnalytics
📊
Snowflake Analytics
Session data, KYC outcomes, corridor performance, and agent metrics flow into Snowflake for enterprise analytics. Pre-built dashboards for compliance reporting and business intelligence.
SnowflakeInformatica IDMCBI ready
⚡
Connection Resilience
Auto-reconnect on WebRTC drop, connection quality monitoring, and intelligent bandwidth adaptation. Built for diaspora customers on variable mobile connections in the UK, UAE, and beyond.
WebRTCAuto-reconnectBandwidth adaptive